1. What PropertyFlags is
PropertyFlags ("we", "us") sells a speed and convenience service: for a one-off fee we pull together publicly available government data about an address in a covered area (New South Wales, Victoria, Queensland for Brisbane, Gold Coast, Moreton Bay, Sunshine Coast, Logan and Rockhampton addresses, South Australia, Tasmania and the ACT; Western Australia and the Northern Territory coming soon): zoning, planning controls, mapped hazards, contamination and building-order registers, nearby development applications, noise exposure, school catchments, neighbourhood statistics, internet and mobile availability, forward-planning signals (projections and announced projects) and sun geometry, all in one readable report in about a minute, together with a plain-English summary generated with the help of AI.
The report comes in two versions at different one-off prices: the full buyer report, and a renter report that covers the renter-relevant sections (livability, safety and daily-life data, without the buyer-only development-potential material) and frames its questions for the property manager.
All of the underlying data is free and public. You are paying us to gather and present it quickly, not for the data itself, and not for advice.
2. What PropertyFlags is not
- It is not legal, financial or building advice, and not valuation, pest, planning or conveyancing advice, and not a substitute for a building & pest inspection, strata report, or your own conveyancer's searches.
- It is not a guarantee that a property is free of any risk. A report is a starting point for your own checks, done at the speed of a buying decision.
- It is not exhaustive: it reflects only the government datasets we query, as they stood at the moment the report was generated.
3. Data accuracy: read this before relying on anything
Report content comes live from third-party government services. Those services provide their data without warranty as to accuracy, completeness or currency, and so do we. Records can be out of date, incomplete, or wrong; council-level information (for example development applications) may not cover every council.
Some figures are clearly labelled estimates, including flight-noise outside mapped ANEF contours, apartment level estimates, and winter-sun/overshadowing calculations. Estimates are geometric approximations, not measurements, and must not be treated as facts.
Where a data source did not respond, the report says so instead of showing a falsely reassuring "clear". If a section says data was unavailable, check that item directly with the relevant authority.
The red, yellow and green flags in a report are a prioritised checklist, not a rating. They set the order in which you should review findings; they are not a score, not a verdict, and not a recommendation for or against any decision. A red flag means an official register has an entry that you should confirm with the authority that keeps that register, or through your own adviser, before relying on it either way. A green flag means the register we checked returned no entry for the location, which is evidence, not a guarantee. If you believe a finding does not match the official source, email us: we re-run the checks and issue a corrected report at no charge if the sources disagree with ours.
4. Your Australian Consumer Law rights
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and be fit for the purpose we describe here.
Where you acquire a report as a consumer, the remedies in the Australian Consumer Law apply and nothing in this section limits them: for a failure of a consumer guarantee those remedies can include re-supply, a refund and compensation for reasonably foreseeable loss caused by the failure. What we promise to do with due care and skill is defined in sections 1 to 3: gather the named government registers for your address quickly and report accurately what those registers returned at that time. We do not promise that the registers themselves are accurate, complete or current, and a report is not advice, so it is not fit for use as the sole basis of a purchase or leasing decision and we say so here in advance. For any liability that does not arise under a non-excludable consumer guarantee, our total liability is limited to re-supplying the report or refunding what you paid for it, and we are not liable for indirect or consequential loss.
5. Payment, delivery and refunds
- Payment is a one-off charge in Australian dollars, processed by Stripe. We never see your card details.
- Your report link is shown immediately after payment and stays valid; we also email it to the address you gave at checkout (keep that email). We keep the delivered copy for 90 days; after that, opening the link rebuilds the report from the registers as they stand on that day, which may differ from the copy you bought.
- If your payment succeeds but a report cannot be generated for the address at all, we will refund you in full. Contact us with your Stripe receipt.
- Core-sections guarantee: if three or more core sections of your report (zoning, flood, bushfire, heritage, development applications, contamination, land reservation, or their state equivalents where a state uses different registers) remain unavailable even after refreshing, we will refund you in full on request. Reply to your report email or contact us with your Stripe receipt.
- If some data sources were temporarily down when you first opened the report, the link keeps working: refresh later and those sections fill in.
- Refund timing: we issue refunds straight away on our side, but banks and card issuers typically take 5 to 10 business days to show the money back on your statement. That timing is the bank’s, not ours; if nothing has appeared after 10 business days, contact us and we will send you the Stripe refund receipt to take to your bank.
- The guarantees in this section are offered in addition to, and do not limit or replace, your rights and remedies under the Australian Consumer Law.
6. Fair use
A report is for your (or your client's) own use in relation to the address it covers. Don't bulk-purchase reports to republish, resell, or build a competing dataset. Government licence conditions flow through to how report content can be reused, and the attribution notices in the report footer must stay intact.
7. Privacy
We collect the minimum needed to deliver the service: the address you query, the email you give Stripe at checkout (used to send your report link and receipt), and, only if you arrived from one of our ads, the click id that ad link carried. We don't sell personal information and we don't add you to marketing lists without asking. Payment data is handled by Stripe under their terms. The full detail, including which providers process what and how long report records are kept, is on our Privacy page.
8. The boring but necessary bits
- These terms are governed by the laws of New South Wales, Australia.
- We may update these terms; the "last updated" date above changes when we do. Material changes won't apply retroactively to reports already purchased.
- The PropertyFlags website and reports are operated and provided by Piril Kugu Iscan Gurcaglar (sole trader), trading as PropertyFlags, a business name registered with ASIC on 31 August 2026, ABN 23 142 520 951, NSW, Australia. Prices are shown in AUD. No GST is charged; the provider is not registered for GST, and receipts are not tax invoices. Contact: hello@propertyflags.com.au.
Attribution of underlying data: NSW Crown Copyright, Department of Planning, Housing and Infrastructure (CC BY 3.0 AU) · © State of New South Wales (Spatial Services, a business unit of the Department of Customer Service NSW) (CC BY 4.0) · © NSW Department of Education (CC BY) · © Australian Bureau of Statistics, 2021 Census (CC BY 4.0) · Address lookup may use © OpenStreetMap contributors (ODbL).